Support F.A.Q

Q. What is DubyStore.?

Ans. DubyStore is an e-commerce online store that allows individuals to shop for products online. It provides a convenient and secure way for customers to purchase products from the store and from various approved sellers,it also enable sellers to reach a wider audience. DubyStore is an innovative online shopping platform designed to make your shopping experience seamless, convenient, and enjoyable. Our app is dedicated to providing you with a wide range of high-quality products, competitive prices, and exceptional customer service.

Q. How can I download DubyStore App?

Ans. Go to Playstore search "DubyStore" click on install and enjoy shopping.

Q. How to purchase on DubyStore

Ans. You can have an awesome shopping on DubyStore, kindly visit our official website "www.dubystore.com" or install our App "DubyStore" on Playstore

(1) Register & Login.

(2) Search for your desired items.

(3) Either add to cart or Buy.

(4) Add shipping address,use either ONLINE PAYMENT, MANUAL TRANSFER (if enable) OR WALLET PAYMENT(if enabled) to make your payment.

(5)In case of manual payment,Transfer to the approved account number on checkout screen, and upload your payment Details as required and place your order or use your wallet for payment or online payment.

(6) Order ID will be assigned to your order which you can use to track the delivery status,which delivery status will be provided through email as well.

Q. How does your delivery works.?

Ans. All orders placed are processed and shipped the next day .

• Standard delivery takes 2-4 days

• Speedaf delivery takes 1-15 days

• Once your order arrives at your state/pickup location the driver or our team will call you on phone to notify you, you can as well track your delivery through the App.

• Same as speedaf delivery, once it's delivered to your zone you will be alerted.

• NOTE: Always keep your phone on to receive calls, also track your order through the App.

Q.What is your return policy?

Ans. Please see our full return policy page for details .

Q. What forms of payment do you accept?

Ans. We accept major credit cards (Visa, MasterCard) through online payment,we also accept Manual payment.

Q. Do you accept payments on delivery?

Ans. NO!, Currently we do not offer payment on delivery,once the payment method is enabled you will be notified through our social media handles.

Q. Can I cancel or change my order?

Ans. Please,we don't accept cancellation or changing of order 20 minutes after purchase Incase of urgency,Please contact us as soon as possible and we will try to accommodate your request. 20-30 minutes after placing order!, always check and confirm items before placing an order.

Q. Is my personal and payment information secure?

Ans. Yes, our website uses industry-standard encryption to ensure your information is protected.

Q. How can I register with DubyStore?

Ans. Sellers can register whenever the seller registration page is enabled, seller registration are done through the website

https://dubystore.com

>>Menu>>Become a Seller 

Q. Do you offer international shipping?

Ans. No, currently we deliver within Nigeria, once international shipping is made available you'll be notified.

Q. How do I track my order?

Ans. You can track your order using the order ID , Click "Track order" and paste your order ID to know the delivery Status,The delivery status of your order will be provided as well through email.