Privacy Policy

Last Updated: September 26, 2026

DubyStore (“DubyStore,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications, marketplace, products, and related services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use DubyStore.

By accessing or using DubyStore, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use DubyStore, we may collect the following categories of information:

A. Personal Information

We may collect information such as:

- Full name

- Email address

- Phone number

- Date of birth where required

- Residential or delivery address

- Billing information

- Account username and password

- Profile photograph

- Emergency or contact information where voluntarily provided

- Other information you provide when creating or updating your account

B. Seller Information

If you register as a seller or merchant, we may collect:

- Business or store name

- Business address

- Contact details

- Bank account or payout information

- Business registration information

- Tax or identification information where required

- Seller verification information

- Product and inventory information

C. Identity Verification and KYC Information

Where verification is required, DubyStore may collect information such as:

- Government-issued identification

- Identification number

- Date of birth

- Address

- Verification photographs or selfies

- Business verification documents

- Other information reasonably required to verify your identity

KYC information may be processed for identity verification, fraud prevention, regulatory compliance, security, and other lawful purposes.

D. Order and Transaction Information

When you purchase or sell products through DubyStore, we may collect:

- Products ordered

- Order numbers

- Delivery information

- Transaction amounts

- Payment status

- Refund and cancellation information

- Seller and buyer transaction details

- Delivery status

- Customer service records relating to an order

Payment card and financial information may be processed by third-party payment service providers. DubyStore may not directly store complete card details where the payment provider handles such information.

E. Device and Technical Information

When you use our website or applications, we may automatically collect information including:

- IP address

- Browser type

- Device type

- Operating system

- Device identifiers

- Language preferences

- Approximate location information

- Pages visited

- Features used

- Date and time of access

- Referring website

- Error and diagnostic information

F. Communications

If you contact us, we may retain information contained in your communication, including emails, support requests, complaints, reviews, and other messages.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

- Create and manage your DubyStore account

- Process and fulfil orders

- Facilitate payments and refunds

- Arrange deliveries

- Connect customers with sellers and delivery partners

- Verify customer, seller, or delivery personnel identities

- Prevent fraud and unauthorized transactions

- Protect the security of our platform

- Provide customer support

- Communicate with you about your account or orders

- Send important service notifications

- Improve our website, applications, products, and services

- Personalize your shopping experience

- Manage promotions, rewards, referrals, and loyalty programs

- Process seller payouts

- Resolve disputes

- Detect and investigate suspicious or unlawful activity

- Comply with applicable laws and legal obligations

- Enforce our Terms and Conditions

- Conduct analytics and business planning

- Send marketing communications where permitted by law or with your consent where required

3. HOW WE SHARE YOUR INFORMATION

DubyStore does not sell your personal information simply for the purpose of selling personal data.

We may share information with trusted third parties where necessary to provide our services or fulfil legitimate business and legal purposes.

These parties may include:

Payment Providers

Payment processors may receive information necessary to process payments, refunds, and related transactions.

Sellers

When you place an order, relevant information such as your name, delivery address, phone number, and order details may be made available to the seller where necessary to fulfil your order.

Delivery Partners

Delivery personnel or logistics partners may receive information necessary to complete delivery, such as your name, phone number, delivery address, and order information.

Service Providers

We may use third-party providers for services including:

- Hosting

- Cloud storage

- Email delivery

- SMS and notifications

- Analytics

- Customer support

- Identity verification

- Fraud detection

- Payment processing

- Security

These providers may only access information reasonably necessary to provide their services, subject to applicable agreements and legal requirements.

Legal and Regulatory Authorities

We may disclose information where required by law, court order, regulatory requirement, law enforcement request, or where reasonably necessary to protect our rights, users, property, or platform.

4. COOKIES AND SIMILAR TECHNOLOGIES

DubyStore may use cookies and similar technologies to:

- Keep users signed in

- Remember preferences

- Maintain shopping carts

- Understand how users interact with our platform

- Improve performance

- Provide relevant content

- Detect fraud and security threats

- Measure marketing effectiveness

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some features of DubyStore.

5. MARKETING COMMUNICATIONS

Where permitted by applicable law, DubyStore may send you:

- Promotional offers

- Product recommendations

- Discount notifications

- Seller or marketplace updates

- Referral and reward information

- News and announcements

You may unsubscribe from promotional communications using the available unsubscribe option or by contacting us.

Important transactional and security communications may still be sent when necessary to provide the service.

6. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password and authentication information confidential and should notify us if you believe your account has been compromised.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

- Provide our services

- Maintain your account

- Complete transactions

- Resolve disputes

- Prevent fraud

- Maintain business and financial records

- Meet legal or regulatory obligations

- Enforce our agreements

- Protect our legitimate business interests

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, including the right to:

- Request access to information we hold about you

- Request correction of inaccurate information

- Request deletion of certain information

- Request restriction of certain processing

- Object to certain processing

- Withdraw consent where processing is based on consent

- Request information about how your data is processed

- Receive or request a copy of certain personal information where applicable

- Opt out of certain marketing communications

Some rights may be subject to legal or regulatory limitations.

To exercise an applicable privacy right, contact us using the details provided below.

9. ACCOUNT DELETION

You may request deletion of your DubyStore account and associated personal information.

Some information may need to be retained where required by law, necessary to resolve disputes, prevent fraud, complete financial records, or protect our legal rights.

10. CHILDREN'S PRIVACY

DubyStore is not intended to encourage children to provide personal information without appropriate parental or guardian involvement.

Where applicable law requires parental or guardian consent for the collection of information from minors, we will follow those requirements.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. THIRD-PARTY WEBSITES AND SERVICES

DubyStore may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policies of third parties before providing them with personal information.

12. SELLER AND DELIVERY PARTNER RESPONSIBILITIES

Sellers and delivery partners who receive customer information through DubyStore must use that information only for legitimate purposes connected with providing the requested service.

They must take reasonable steps to protect customer information and must not misuse, sell, disclose, or retain customer information beyond what is reasonably necessary or legally permitted.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store information in countries other than the country where you live.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are applied as required by applicable data protection laws.

14. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and make notifications where legally required.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we make significant changes, we may provide additional notice through our website, application, email, or other appropriate communication channels.

The updated policy will be posted with a revised “Last Updated” date.

16. GOVERNING LAW

This Privacy Policy shall be interpreted and applied in accordance with applicable data protection and privacy laws and regulations governing DubyStore and its users.

Where applicable, DubyStore will comply with the requirements of the Nigeria Data Protection Act and other relevant Nigerian laws and regulations.

17. CONTACT US

If you have questions, complaints, or requests concerning this Privacy Policy or your personal information, please contact DubyStore through our official customer support channels.

DubyStore

Website: https://www.dubystore.com/

Email: support@dubystore.com

For privacy-related requests, please include enough information for us to identify your account and understand your request.

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